Agaton - Policies

Privacy Policy

Last Update: 2025/01/23

Table of Contents

  1. Introduction

  2. Information We Collect

  3. Large Language Model-Powered Response Generation

  4. Utilization of Collected Information

  5. Legal Grounds for Processing Personal Data within European Territories

  6. How We Share the Information We Collect

  7. Your Choices

  8. Third-Party Involvement

  9. Security Measures

  10. Retention of Personal Information

  11. California Residents’ Privacy Rights

  12. Children’s Privacy

  13. International Data Transfers

  14. Amendments to this Privacy Policy

Contact Information

1. Introduction

Agaton Technologies AB’s (“Agaton,” “we,” “us,” “our”) values your trust and privacy above all else and is committed to protecting your personal data. As outlined in our Terms of Service, we operate as both a data processor and data controller, depending on the context of data processing. We do not sell your information nor use it for advertising purposes.

This privacy policy should be read in conjunction with our Terms of Service and Data Processing Agreement, which provide additional context about our data handling practices. If there is any conflict between these documents, the order of precedence shall be: (1) the Service Agreement, (2) the Data Processing Agreement, and (3) this Privacy Policy.

If you have any questions or concerns regarding this privacy notice or our practices relating to your personal information, please contact us at support@agaton.ai.

2. Information We Collect

2.1 Information You Provide to Us

When you use our Services, you provide us with personally identifiable information (PII) as defined in our Terms of Service. This includes:

All data collection adheres to the principles outlined in Section 3.6 of our Terms of Service regarding AI systems and data processing compliance.

2.1.1 Communications

When you contact us, we collect:

This information is processed in accordance with our data minimization principles and used solely for providing and improving our Services.

2.1.2 Payment Information

As specified in our Terms of Service, we do not directly collect or store payment information. All payment processing is handled by authorized third-party payment processors who have agreed to comply with our security and data protection requirements.

2.2 Information We Collect When You Visit Our Website

Our website collection practices align with Section 3.4 (Security Measures) of our Terms of Service. We collect:

We explicitly do not use tracking cookies or similar technologies for marketing purposes. All technical data collection is limited to what is necessary for service operation and security.

2.3 Collection of Information When You Use Our Services

In accordance with Section 3.4 of our Terms of Service regarding Security Measures, when you use our Services, we collect:

  1. Service Usage Data:
  1. Voice Data:
  1. Device Information:

As specified in Section 5.8 of our Terms of Service, you have control over how your data is used for service improvement purposes and can opt-out at any time.

2.4 Information From Third-Party Services

In alignment with Section 5.4 of our Terms of Service regarding Non-Agaton Services, we may receive information when you:

  1. Connect Third-Party Services:
  1. Authentication Services:

We process this information in accordance with:

3. Large Language Model-Powered Response Generation

As detailed in Section 3.6 of our Terms of Service regarding AI Systems and Data Processing, our Agaton Assistant utilizes:

  1. Advanced Language Models:
  1. Data Processing:
  1. Security Measures:

We commit to:

4. Utilization of Collected Information

In accordance with Sections 3.6 and 4 of our Terms of Service, we use collected information to:

  1. Core Service Delivery:
  1. Service Improvement:
  1. Communication:
  1. Legal and Security:

All data utilization adheres to:

In accordance with Section 13.1 of our Terms of Service regarding GDPR compliance, we process personal data under the following legal bases:

5.2 Contractual Necessity

5.4 Legitimate Interests

6. How We Share the Information We Collect

As outlined in Section 3.3 of our Terms of Service regarding Personnel and Performance:

6.1 Vendors and Service Providers

We share information with:

All sharing is subject to:

6.2 Analytics Partners

In alignment with Section 3.4 of ToS:

Information sharing as required by:

6.4 Corporate Transactions

As specified in Section 6.4 of ToS:

7. Your Choices

Aligned with Section 5.8 of our Terms of Service regarding Data Usage Consent:

7.1 Controls

Users can:

7.2 European Privacy Rights

In accordance with Section 13.1 of ToS:

7.3 Technical Controls

8. Third-Party Involvement

As detailed in Section 5.4 of our Terms of Service:

8.1 Third-Party Services

8.2 Third-Party Responsibilities

8.3 User Control

9. Security Measures

In alignment with Section 3.4 of our Terms of Service regarding Security Measures:

9.1 Technical Safeguards

9.2 Security Commitments

We maintain:

9.3 Malicious Code Prevention

As specified in ToS Section 3.4:

10. Retention of Personal Information

In accordance with Section 6.4 of our Terms of Service regarding Data Handling upon Termination:

10.1 Retention Periods

We retain data:

10.2 Data Deletion

We implement:

10.3 Post-Termination Handling

As specified in ToS Section 6.4:

11. California Residents’ Privacy Rights

While our primary focus is European compliance, we respect California residents’ rights:

11.1 CCPA Compliance

12. Children’s Privacy

In alignment with Section 5.1 of our Terms of Service:

12.1 Age Restrictions

12.2 Protection Measures

13. International Data Transfers

As specified in our Terms of Service regarding data processing:

13.1 Transfer Mechanisms

13.2 Data Protection Standards

We ensure:

13.3 Transfer Safeguards

14. Amendments to this Privacy Policy

In accordance with Section 23 of our Terms of Service regarding Changes:

14.1 Update Procedures

14.2 Version Control

We maintain:

14.3 User Rights

Upon policy changes:

Contact Information

For privacy-related inquiries:

This privacy policy is effective as of 2025/01/23 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.